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Do I have to pay for shipping?
Shipping is free for all orders and your thermostat will be delivered via FedEx.
How long will it take for my thermostat to arrive?
Your thermostat should ship to your home within 5-7 days after you place your order. If you have not received your order within three weeks of purchase, please let us know and we will confirm its shipment on your behalf.
What are the eligibility requirements?
To be eligible for this offer, you must:
• Be a residential customer of PGE, Pacific Power, NW Natural, Cascade Natural Gas or Avista if you live in Oregon, or a residential customer of NW Natural if you live in Washington
• Live in a single-family home, manufactured home or multifamily home such as a condo, townhome, duplex, etc.
• Have Wi-Fi installed in your home
What information will I need to provide to confirm my eligibility?
Your name and address are required to confirm you are an eligible utility customer, and we also ask for some basic information about your home’s current heating and cooling system.
What thermostat models are available for purchase?
The following thermostats are available for only $25:
• Google Nest Learning Thermostat
• Google Nest Thermostat
• ecobee SmartThermostat Premium
• ecobee SmartThermostat Enhanced
For Washington residents, regional sales tax will also be applied at checkout. For more details on features and compatibility with your heating system or other smart home devices, please visit the Google Nest and ecobee manufacturer websites.
Which thermostat is best for my home?
All three products operate and perform similarly, but there are a few differences. Google Nest and Google Nest Learning thermostats are more compatible with Google Home products whereas ecobee products are more compatible with an Amazon Alexa. The Google Nest Thermostat is round and comes in a variety of colorful finishes and the Google Nest Learning Thermostat comes in silver or brass and black and is round, while ecobee products are square and available in black. The ecobee SmartThermostat Premium also includes an additional standalone occupancy room sensor that allows you to monitor multiple rooms in your home. Google Nest offers additional occupancy sensors that can be purchased separately.
Which thermostat will work with my heating system?
All three products will work with all heating systems with one exception; if your home is heated with a central heat pump, you should consider purchasing an ecobee instead of a Google Nest or Google Nest Learning Thermostat.
We recommend that you consult manufacturer wiring requirements for any thermostat before placing your order to ensure your existing thermostat wiring can accommodate the Google Nest Thermostat, Google Nest Learning Thermostat or ecobee.
How much can I save with a smart thermostat?
Smart thermostats can help you save between $35 and $45 a year on heating costs; if you have a heat pump, you could save even more.
Can I return or exchange my thermostat?
If you purchase a qualifying thermostat through our site and it arrives damaged, or you receive a different thermostat model than what you ordered, you may return it within 30 days of purchase. Limit one exchange/return per customer. We will assist you in correcting the order once we receive your return.
Thermostats may be returned or exchanged if:
· It is damaged upon arrival
· The wrong model was shipped
· The thermostat is incompatible with your HVAC system or existing thermostat wiring
Thermostats may not be returned or exchanged if:
· You no longer want the model you ordered
· The color or shape of the thermostat is not as expected or no longer desired
What should I do if I have trouble installing my smart thermostat?
For installation help, please refer to the instructions included in your package, or watch installation videos from Google Nest, Google Nest Learning and ecobee Premium or Enhanced.
Do you store my credit card information?
No. All credit card and payment information is processed through the secure payment processing software Stripe. Credit card information is not stored or visible to our customer service representatives.
What if I have more questions?
For additional information, please feel free to reach out to us directly at [email protected] or 1.866.311.1822